43 Westdown Drive, Thurmaston, Leicester, LE4 8HU, United Kingdom
Appointments: 07555 489 189
What to expect...
1. COVID-19 & risk screening
ALL patients will undergo a COVID-19 screening electronically prior to booking an assessment. This screening process will be sent as a reminder message via telephone prior to EACH session. It will be at the clinician's discretion whether the face-to-face treatments take place or whether the patient is advised to re-book at a later date.
2. Shared decision making
Virtual Vs Face-to-face
If a patients is classed as 'high-risk' then a shared-decision making would take place as to whether the benefits of face-to-face treatments outweigh the risks and if the face-to-face interaction is necessary or essential. The discussion will be documented by the Physiotherapist.
An 'essential' appointment is classed as:
-Patients who have acute pain (pain which is more than 7/10, pain which is affecting their sleep, or affecting their ability to work).
-Patients who would be seeking GP/NHS service otherwise.
-Patients who feel they cannot self-manage their symptoms at home with the Physiotherapist's guidance over a virtual appointment.
-If the clinical picture is unclear from the Physiotherapist's triage screening.
3. Virtual appointments
More information on Virtual Physiotherapy can be found on the tab below.
4. Face-to-face appointments
Because COVID-19 is a novel virus where the body has no natural immunity and for which there is currently no vaccine available, additional care is required to reduce the risk of exposing patients to infection. Therefore, where a face-to-face appointment is deemed appropriate between the Physio and patient, we have had to implement many changes to mitigate the risks to us and to you.
The section below outlines the control measures which have been put in place at all times.
Your Journey at Mav Movements
Before your appointment
- A full completed risk assessment of the clinic environment and regularly updated cleaning log (both displayed on clinic wall).
- All patients will undergo a COVID-19 screen, electronically.
- Appointment reminders to include instructions for ALL patients to wear a surgical mask and to attend alone if possible (unless patient is a child or requires additional support i.e. a carer).
Day of your appointment
- Wear a surgical mask at ALL times. DO NOT wear your own gloves.
- Attend alone if possible (unless patient is a child or requires additional support).
- Enter building and wait in our large comfortable reception area where keeping two-metres apart is possible. Please continue to observe social distancing.
- Physio will be wearing PPE (fluid resistant surgical mask type IIr, gloves and apron. Goggles and face shield will be worn if required).
- Physio will provide you with hand sanitizer.
- Physio will provide you with disposable gloves and a surgical mask if required at a fee.
- Physio will check your temperature with a contactless thermometer.
- Bathroom facilities will not be permitted for public and patient use.
In the clinic room & during your treatment
- COVID-19 screening process to be completed each session (as stated above).
- Couch, pillows and chairs are covered with vinyl wipeable protectors and single-use couch roll will be used.
- Clinic room has been rearranged to ensure a two-metre distance can be maintained as much as possible.
- Window will be open to ensure continuous circulation of air flow.
After your treatment
- Payments for treatment and/or surgical masks to be made wirelessly via BACS transfer.
- An envelope can be provided for cash payments.
- Follow-up appointment will be discussed and made.
- Dispose of your gloves and mask, use hand sanitizer and Physio to escort you to the exit
- Physiotherapist will clean hands between every patient with soap and water and change PPE.
- Longer gaps between patients to enable surfaces to be disinfected with alcohol-based spray between treatments.
- Longer gaps will also ensure any patients attending can be kept two-metres apart in the reception.
- All disposal to be double bagged and removed after 72 hours.
The above plan has been formalised to safeguard our patients and ourselves and to prevent the spread of COVID-19. The plan allows us to continue the treatment for patients through means of video conference to simulate a near as possible experience to a face-to-face appointment and eliminating the risk of COVID-19. Where a face-to-face session is deemed absolutely necessary, all of the relevant control measures have been put in place to mitigate risks of infection.
Our plan will be continuously assessed as per the guidance from GOV.UK, CSP, HCPC, Public Health England and guidance from our local public health authorities.
We look forward to seeing you and providing you with the most appropriate and safest course of treatment for your health and safety is our main priority.
COVID-19 Reliable Resources
Uncertain times can undoubtedly raise our anxiety levels as we can easily become influenced by 'fake news' around us. We therefore strongly recommend that you use the following sources for COVID-19 updates:
World Health Organisation: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/
GOV.UK: https://www.gov.uk/coronavirus