High Street Chambers, Loughborough, LE11 2PZ

Appointments: 07555 489 189

About Us

Our Clinic

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Access

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Our Values

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Vacancies

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GDPR Guidelines

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Complaints Policy

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Frequently Asked Questions

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Our Clinic

Mav Movements is a private Physiotherapy clinic in Loughborough, Leicestershire.


The clinic is run by Sapna Mavani, Senior Physiotherapist. We are a “hands-on” private practice and we take pride in offering an excellent standard of Physiotherapy treatment and care, using the latest techniques in exercise medicine.


The clinic is located within a beautiful business centre in the heart of Loughborough town centre and can be found opposite the Loughborough Post Office. For those who travel by public transport, there is a bus stop on the doorstep making your commute easier and more convenient. On arrival, you will press the ‘Mav Movements’ buzzer located to the left-hand side of the front door. You will then briefly speak to the Physiotherapist or receptionist over the intercom and they will give you access into the building. You can then wait in the reception area for your Physiotherapist to collect you. The clinic is fully equipped with toilet facilities and water refreshments. Here at Mav Movements, we pride ourselves on providing a warm welcome in a professional and relaxed environment.


You can easily self-refer to Mav Movements by contacting us via telephone, email or Facebook. Alternatively, you can ask your GP or consultant for a referral. Treatment can be self-funded, or covered by private health insurance, for example, AXA, Bupa, Aviva or Vitality. Your private health insurance provider can also directly refer you to Mav Movements through their triage service.


If you would like to enquire more about an appointment please call us on 07555 489 189.

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Access

The clinic is located within a beautiful business centre on the High Street, and can be found opposite the Loughborough Post Office. 


There is a small step, 15 cm in height to get into the building, if you need further assistance with the step then simply let us know and we can arrange ramp access. Following this, there are 23 steps to access the reception area and the Physiotherapy treatment room. A stairlift is also available. Please see our ‘Contact Us’ tab for further information about parking facilities and public transport links.


Home visits are also available on request for your convenience and ease. 

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Our Values

Qualifications, clinical knowledge and years of experience are key ingredients in making a ‘good’ Physiotherapist. But what makes a ‘fantastic’ Physiotherapist are their interpersonal skills, allowing patients to feel cared for and listened to. Here at Mav Movements, the following qualities are at the core of our values: 

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Caring and empathy

We care and we listen to you. In order to understand your health problem and to get to the root cause we focus on listening to your needs and treating you with care and consideration.

Respect and dignity

It can be quite daunting attending Physiotherapy and undergoing a physical examination for the first time. At all times we respect your wishes and we treat you with the utmost dignity. We explain each part of the assessment so that you know what’s coming next. You also have the opportunity to refuse at any point.

Comm-YOU-nication

Here at Mav Movements, we will only recruit Physiotherapists with excellent bed-side manners. Our testimonials are evidence of this. [make hyperlink]. Communication is fundamental to our values. We always ensure that we keep you well informed. We explain your diagnosis to you in a language you can understand. We then discuss the plan of action with you, making you an active part of the recovery plan.

Honesty and integrity

At all times we will be honest, open and ethical with you as per our professional codes of conduct. We also ensure that your confidentiality is always protected. Our patients instantly recognise the confidence we have in our own skills, knowledge and experience.

Professional values and behaviour

We ensure that we adhere to our professional values and behaviour according to the Chartered Society of Physiotherapy (CSP). 

Striving to achieve excellence

We really do work hard to ensure that the patients’ journey is a smooth, pleasant and enjoyable one from start to finish. We attend regular Continuing Professional Development courses in order to keep up-to-date with the latest clinical skills and techniques. We deliver a high standard of care with the patients’ needs at the centre which can be seen clearly in our testimonials.  

Vacancies

At present we do not have any vacancies at Mav Movements. But please do not hesitate to deliver your CV to any member of our team either personally at info@mavmovements.co.uk as our vacancy status could change in the future.

GDPR Guidelines

Your personal information is protected

After your initial Physiotherapy assessment, Mav Movements will store your personal data, such as your name, address, D.O.B, telephone number, email address, next of kin details, medical history, details of injury and activities of daily living on a password protected computer file. The computer password is frequently changed too. This ensures that your information will be kept confidential and will only be disclosed to those involved in your care such as your doctor, consultant and any solicitors or insurance companies who are acting on your behalf, unless prior consent has been obtained from you. Under clinical governance, your records will never be shared with a third party or anyone else without your written and signed consent. Mav Movements ensures patient confidentiality is always maintained with the utmost care and dignity.


Your personal data relating to your treatment will be securely destroyed seven years after your last treatment as recommended by the Data Protection Act (GDPR) and maintaining codes of clinical governance.

 

You have the right to obtain copies of all records that we hold related to yourself and your care at any time. To access copies of your records, please request this in writing by to: 


Mav Movements Physiotherapy, High Street Chambers, 25 High Street, Loughborough, LE11 2PZ.

 

Alternatively, you can email your request to info@mavmovements.co.uk. You also have the right to request that your personal data is erased from our records.


Testimonials

We work very hard to provide the highest standard of care possible and therefore we appreciate and value your reviews. You do not have to leave your name if you do not wish to and we will ensure your review is signed off as ‘- Anonymous.’


By writing us a testimonial on the website or leaving us a review on Google or Facebook, you are hereby giving full authority and authorization for Mav Movements Physiotherapy to use your written material for the publicity and promotion of the services that are provided. This includes print, electronic and any other media format that will be accessible to Mav Movements Physiotherapy and will be stored electronically in compliance with GDPR 2018.

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Complaints Policy

We endeavour to provide you with the highest standard of care possible. But if you have a query, concern, need some information or wish to make a formal complaint about the Physiotherapy service provided by Mav Movements Physiotherapy, we are available to help you. Complaints can be made in writing to the director of the company at: 


Mav Movements Physiotherapy, High Street Chambers, 25 High Street, Loughborough, LE11 2PZ


Alternatively, you can email your complaint to info@mavmovements.co.uk and we will respond in writing within seven working days or sooner if your matter is of an urgent nature. 


To understand our Complaints Procedure further, please refer to the flow chart below:

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FREQUENTLY ASKED QUESTIONS

FAQs About Physiotherapy -

What is Physiotherapy?

When somebody is affected by a health condition or an injury, Physiotherapy aims to reduce the pain and symptoms of the problematic area and help to restore movement and function of the body. In simple terms, a Physiotherapist is a mechanic for the human body! At Mav Movements, we have several methods which we use to achieve the this, including:


- Soft tissue techniques 

- Deep tissue release / Trigger point release

- Manual therapy (this includes using methods to mobilise and manipulate your joints or spine)

- Exercise and rehabilitation

- One-to-one Pilates

- Taping

- Acupuncture

- Posture Education

- Ergonomics advice 

- Electrotherapy

Which conditions can be treated by Physiotherapy?

 At Mav Movements we can help you with the following:


- Neck Pain 

- Headaches 

- Upper Back Pain 

- Low Back Pain 

- Sciatica / Referred Pain 

- Whiplash Injuries 

- Shoulder Pain 

- Elbow and Arm Pain 

- Hand and Wrist Pain 

- Hip Pain 

- Knee Pain 

- Shin Pain 

- Foot and Ankle Pain 

- Sports Injuries 

- Postural Problems 

- Work-related Disorders i.e. Repetitive Strain Injury 

- Joint Stiffness 

- Pre and Post-operative Rehabilitation 

- Balance Issues and Falls 

- Paediatric Issues 

- Chronic Pain  

- Women’s Health Care 

- Strengthening for Optimal Wellbeing

- Exercise Prescription 

- Maintenance Treatment for General Wellbeing

How do I know if my Physiotherapist is fully qualified?

At Mav Movements, all Physiotherapists will be registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP). Relevant certification are collected and photocopied for our records.


To learn more about the HCPC and the CSP, or to see your Physiotherapist’s name on the HCPC register, please visit the following web services:

https://www.hcpc-uk.org/check-the-register/ 

https://www.csp.org.uk/about-csp/who-we-are 

How long is each session?

Your first appointment will last up to 40 minutes whilst your follow up appointments will last 30 minutes.


Home visits last up to 40 minutes

FAQs About My Referral -

Who can refer me?

You can refer yourself to the clinic by making a phone call, emailing us or leaving a message via Facebook. Alternatively, you can ask your GP or consultant to write a referral letter which you can bring with you to the first appointment. If you are covered by private health insurance, then you can request their triage team to refer you and your sessions can be funded by them. Mav Movements is approved by AXA, Bupa, Aviva, Vitality, Prime Rehab, Medicotherapy and YouMedicals. 

How quickly can I be seen?

We can get you in for a face-to-face assessment usually within 24-48 hours of you making your enquiry. Same day appointments are also likely to be available. 

FAQs About My Appointment -

How long is each session?

Your first appointment will last up to 40 minutes whilst your follow up appointments will last 30 minutes.


Home visits last up to 40 minutes

Do I need to bring anything on my first appointment?

Please have a vest top or a pair of shorts or some loose tracksuit bottoms at hand depending on the area being looked at. If you have long hair then a hairband will be useful. 


A referral letter from your GP or consultant if applicable. If you have any previous medical notes about yourself including results from relevant investigations (i.e. X-Ray, Ultrasound Scans or MRI) then these would be useful for your therapist. 


If you have private health insurance then please bring these details with you (i.e. a membership number and/or authorization number if applicable). 

What should I wear?

Please wear or bring suitable clothing, for example, shorts and vest tops are useful for leg, neck and back problems. In some cases, for example if you have a low back problem you may be asked to undress to your underwear. Please be assured that this will be done with the utmost dignity and respect. You are entitled to a chaperone but please provide 72 hours’ notice for us to arrange this for you. If you have long hair then a hair band will be useful.

Where can I park?

We do not have parking on-site, however if you are a blue badge holder then we give you access to our staff car park which is located opposite the clinic. Please let your therapist know prior to your arrival if this is the case. For alternative parking options, please see ‘Parking Made Easy’ in our ‘Contact Us’ section  

FAQs Pricing and Payment -

How much will it cost?

  

Please refer to the ‘Price List’ tab. We take cash, card and cheque payments. If you are covered by private health insurance then they can cover your treatment costs, please liaise with them regarding the number of sessions they have authorized.


Please note, there will be a 50% fee for non-attendance of an appointment, without 24 hours’ prior cancellation.

How do I make payment?

We accept cash, card and cheque payments at the end of your session. 


Please note, there will be a 50% fee for non-attendance of an appointment, without 24 hours’ prior cancellation

Am I entitled to a discount?

We offer 20% student discount and we have a 'Refer A Friend' Scheme where both parties can get £5 off their next treatment. All you have to do is tell your friends and family about us!